These Curve Tech Terms of Service (the “Terms“) apply to, and govern, the executed ordering document (such as an Order Form, Sales Order, Proposal, or Quote) to which they are attached, hyperlinked, or otherwise incorporated by reference (the “Order“). These Terms are hereby incorporated by reference into, and made a part of, such Order.

These Terms and the Order are collectively referred to as this “Agreement“. The Agreement constitutes a binding agreement between Curve Tech Ltd. (or, if applicable, the other Curve Tech entity specified in the Order) (“Company“) and the customer entity specified in the Order (“Customer“). Company and Customer may be collectively referred to herein as the “Parties“, and each individually as a “Party“. An individual entering into this Agreement on behalf of the Customer represents that he/she has the right, authority and capacity to act on behalf of the Customer and to bind the Customer to this Agreement.

If Customer is purchasing its Service subscription from a Company-authorized reseller, distributor, or similar channel partner of the Service (a “Reseller“), then for purposes of these Terms the “Order” shall be the ordering document executed between Reseller and Company (the “Company-Reseller Order“), and the provisions of Section 4 (Purchases via Resellers) shall apply.

For the avoidance of doubt, these Terms shall not apply to Customer if Customer has both purchased its Service subscription from, and executed an end user license/subscription/services agreement with, a Reseller. In such cases, Customer is granted its subscription to the Service by and through the Reseller, and not directly by Company (and accordingly, Customer agrees that Company has no obligation or liability of any kind whatsoever in respect of Customer’s purchase).

1. DEFINITIONS. The following capitalized terms have the meanings set forth below:

“Affiliate” means, with respect to either Party, any person, organization or entity controlling, controlled by or under common control with, such Party. For purposes of this definition only, “control” of another person, organization or entity will mean the possession, directly or indirectly, of the power to direct or cause the direction of the activities, management or policies of such person, organization or entity, whether through the ownership of voting securities, by contract or otherwise. Without limiting the foregoing, “control” will be deemed to exist when a person, organization or entity (i) owns more than fifty percent (50%) of the outstanding voting stock or other ownership interest of the other organization or entity, or (ii) possesses, directly or indirectly the power to elect or appoint more than fifty percent (50%) of the members of the governing body of the other organization or entity.

“Customer Data” means any data or information inputted or uploaded to the Service by or on behalf of Customer, or otherwise integrated with the Service via an API, or data belonging to Customer’s applications within the environment in which the Service is installed (such as, application ‘metadata’).

“Feature” means any module, tool, functionality, or feature of the Service.

“Intellectual Property Rights” means any and all rights, titles, and interests (under any jurisdiction or treaty, whether protectable or not, and whether registered or unregistered) in and to any technology, invention, work of authorship, software, database, data, know-how, software, design, and/or other intellectual property, and includes but is not limited to patents, copyrights and similar authorship rights, moral (and similar personal) rights, mask work rights, data and database rights, trade secret rights and similar rights in confidential information and other non-public information, design rights, industrial property rights, trademark, service mark, trade name, trade dress and similar branding rights, as well as: (i) all applications, registrations, renewals, reexaminations, extensions, continuations, continuations-in-part, provisionals, substitutions, divisions or reissues of or for the foregoing; and (ii) all goodwill associated with the foregoing.

“Order” means a purchase order for a subscription to the Service and any related services agreed by the Parties.

“Service” means Company’s predictive analytics software-as-a-service solution.

“Subscription Scope” means any Service usage and/or consumption limitations and parameters (for example, as to volume of Users, location, Features, duration) specified in the Order.

“Subscription Term” means the Service subscription period specified in the Order.

“Users” means an employee of Customer authorized to access and use the Service.

2. SUBSCRIPTION

2.1.     General. Subject to the terms and conditions of this Agreement and the Subscription Scope, Company grants Customer a limited, worldwide, non-exclusive, non-assignable (except as provided in Section 12.2 (Assignment) below), non-sublicensable, non-transferable right and license, during the Subscription Term, to access and use the Service solely for Customer’s internal end-use (collectively, the “Subscription“).

2.2.     Initial Order; Additional Purchases. The Parties will enter into an Order effective as of the Effective Date for a one (1) year Initial Subscription Term (defined below). Purchases of access to additional Features and/or purchases of additional volume under the Subscription Scope (collectively, “Additional Purchases”), shall be made by mutually signed written addendum to the Order or by executing a new Order, in each case according to the pricing agreed between the Parties (or the pricing pre-agreed in the Order, if any).

2.3.     Service Availability. The Service will be made available as set forth in Appendix A (Service Levels), attached hereto.

2.4.     Restrictions. As a condition to the Subscription, and except as expressly permitted otherwise under this Agreement, Customer shall not do (or permit or encourage to be done) any of the following license restrictions (in whole or in part): (a) copy, “frame” or “mirror” the Service; (b) sell, assign, transfer, lease, rent, sublicense, or otherwise distribute or make available the Service to any third party (such as offering it as part of a time-sharing, outsourcing or service bureau environment); (c) publicly perform, display or communicate the Service; (d) modify, alter, adapt, arrange, or translate the Service; (e) decompile, disassemble, decrypt, reverse engineer, extract, or otherwise attempt to discover the source code or non-literal aspects (such as the underlying structure, sequence, organization, file formats, non-public APIs, ideas, or algorithms) of, the Service; (f) remove, alter, or conceal any copyright, trademark, or other proprietary rights notices displayed on or in the Service; (g) circumvent, disable or otherwise interfere with security-related or technical features or protocols of the Service; (h) make a derivative work of the Service, or use it to develop any service or product that is the same as (or substantially similar to) it; (i) store or transmit any robot, malware, Trojan horse, spyware, or similar malicious item intended (or that has the potential) to damage or disrupt the Service; (j) employ any hardware, software, device, or technique to pool connections or reduce the number of licenses, servers, nodes, or Users that directly access or use the Service (sometimes referred to as ‘virtualization’, ‘multiplexing’ or ‘pooling’) in order to circumvent the Subscription Scope; (k) forge or manipulate identifiers in order to disguise the origin of any data or content inputted or uploaded to, or transmitted through, the Service by Customer; or (l) take any action that imposes or may impose (as determined in Company’ reasonable discretion) an unreasonable or disproportionately large load on the servers, network, bandwidth, or other cloud infrastructure which operate or the Service, or otherwise systematically abuse or disrupt the integrity of such servers, network, bandwidth, or infrastructure.

2.5.     Reservation of Rights. For the avoidance of doubt, the Service (including any software made available hereunder) is only licensed, and no title in or to the Service (or such software) passes to Customer. Any rights not expressly granted herein are hereby reserved by Company and its licensors, and, except for the License, Customer is granted no other right or license to the Service, whether by implied license, estoppel, exhaustion, operation of law, or otherwise.

3. SUPPORT SERVICES. During the Subscription Term, and subject to Customer’s payment of the Subscription Fees, Company shall provide its then current, standard Service technical support and maintenance services (“Support Services“). The Support Services (in whole or in part) may be performed by Company, and/or Company-certified third party service providers, and Company shall remain primarily responsible for such service providers’ performance of the Support Services.

4. PURCHASES VIA RESELLERS

If Customer is purchasing its Subscription to the Service through a Reseller, then:

• • The order entered into between Customer and the Reseller (the “Customer-Reseller Order“) is subject to, and Company’s obligations and liabilities to Customer are governed by, these Terms;
  • The “Subscription Scope” shall be determined with reference to the Company-Reseller Order, and Company shall have no responsibility or liability for any discrepancy between the Subscription Scope under such Company-Reseller Order on the one hand, and the Customer-Reseller Order on the other hand;
  • Instead of paying Company, Customer will pay the applicable amounts to the Reseller, as agreed between Customer and the Reseller;
  • Company may suspend or terminate the Subscription if Company does not receive payment from the Reseller, as a result of Customer not paying the corresponding amount to the Reseller;
  • If Customer is entitled to a refund under the terms and conditions of this Agreement, then, unless Company specifies otherwise, Company will refund any applicable fees to the Reseller (and under no circumstances shall Company be required to refund more than it received from the Reseller), and the Reseller alone will be responsible for refunding the appropriate amounts to Customer; and
  • The Company will not be bound by, or subject to, any representations, warranties, promises, or commitments made by the Reseller.

5. PAYMENT

5.1.     Subscription Fees. Customer shall pay Company the Subscription fees specified in the Order (the “Subscription Fees“).

5.2.     Other Fees. Customer shall pay Company whatever other fees or charges are specified in the Order (“Other Fees“, and together with the Subscription Fees, the “Fees“).

5.3.     General. Unless expressly stated otherwise in the Order: (a) all Fees are stated, and are to be paid, in Israeli Shekels, exclusive of VAT; (b) all payments under this Agreement are non-refundable, and are without any right of set-off or cancellation; (c) all Fees are payable, and shall be invoiced, in advance, and shall be paid within thirty (30) days of receipt of invoice; and (d) any amount not paid when due will accrue interest on a daily basis until paid in full, at the lesser of the rate of one and a half percent (1.5%) per month and the highest amount permitted by applicable law.

5.4.     Suspension. Company reserves the right to temporarily suspend provision of the Service: (a) if Customer is seven (7) days or more overdue on a payment; (c) if Company deems such suspension necessary as a result of Customer’s breach under Section 2.4 (Restrictions); (c) if Company reasonably determines suspension is necessary to avoid material harm to Company, to its other customers, or to the Service, including if the Service’s cloud infrastructure is experiencing denial of service attacks or other attacks or disruptions outside of Company’s control, or (d) as required by law or at the request of governmental entities.

5.5.     Taxes. Amounts payable under this Agreement are exclusive of VAT and any other taxes, duties or governmental charges, except for taxes based upon Company’ net income. Any terms or conditions (whether printed, hyperlinked, or otherwise) in a purchase order or related correspondence, which purport to modify or supplement this Agreement (or the corresponding Order), shall be void and of no effect.

6. OWNERSHIP

6.1.     Company Materials. Company (and/or its licensors, as applicable) is, and shall be, the sole and exclusive owner of all right, title and interest (including without limitation all Intellectual Property Rights) in and to:

• • the Service and all related intellectual property (such as content appearing therein);
  • its Confidential Information;
  • any non-Customer-identifying information, data, reporting, suggestions, analyses, and/or intelligence relating to the operation, support, and/or Customer’s use, of the Service (such as metadata, aggregated data, analytics, security findings or discoveries, etc.) (collectively, “Output“)
  • any feedback, suggestions, or ideas for or about the Service (collectively, “Feedback“); and
  • any and all improvements, derivative works, and/or modifications of/to any of the foregoing, regardless of inventorship or authorship.

Customer shall make, and hereby irrevocably makes, all assignments and/or waivers necessary or reasonably requested by Company to ensure and/or provide Company (and/or its designee(s)) the ownership rights set forth in this paragraph. Company shall be entitled, from time to time, to modify and replace the Features (but not material functionalities, unless it improves the material functionality) and user interface of the Service.

6.2.     Customer Data.

• • As between the Parties, Customer is, and shall be, the sole and exclusive owner of all Customer Data.
  • Customer represents and warrants that: (a) no processing of Customer Data under this Agreement (whether by Company, its Affiliates, or Company’s hosting provider) will violate any law, proprietary right, or privacy right; (b) it has obtained and will maintain all required consents and licenses, and will maintain all ongoing legal bases (if applicable), necessary to provide, make available, and otherwise expose Customer Data to Company, its Affiliates, and Company’s hosting provider; and (c) and it has complied and will comply at all times with any and all applicable privacy and data protection laws and regulations, including, without limitation, the GDPR, for allowing Company to use and process Customer Data in accordance with this Agreement (such as, without limitation, Customer’s provision to Company of Customer Data, or access thereto, and Company’s transfer of Customer Data to its Affiliates, including transfers outside of the European Economic Area, for the purpose of Company’s provision of the Service and its performance under this Agreement.
  • If Customer is required under applicable law to enter into a data processing agreement with Company, Customer shall download the Company’s Data Processing Agreement (“DPA”) available on the Company’s website and return it signed to Company. In the event Customer fails to comply with any data protection or privacy law or regulation, the GDPR and/or any provision of the DPA, and/or fails to return an executed version of the DPA to Company, then to the maximum extent permitted by law, Customer shall be solely and fully responsible and liable for any such breach, violation, infringement and/or processing of personal data without a DPA by Company and Company’s Affiliates (including, without limitation, their employees, officers, directors, subcontractors and agents).

7. CONFIDENTIALITY. Each Party (the “Recipient“) may have access to certain non-public or proprietary information and materials of the other Party (the “Discloser“), whether in tangible or intangible form (“Confidential Information“). Confidential Information shall not include information and material which: (a) at the time of disclosure by Discloser to Recipient hereunder, is in the public domain; (b) after disclosure by Discloser to Recipient hereunder, becomes part of the public domain through no fault of the Recipient; (c) was rightfully in the Recipient’s possession at the time of disclosure by the Discloser hereunder, and which is not subject to prior continuing obligations of confidentiality; (d) is rightfully disclosed to the Recipient by a third party having the lawful right to do so; or (e) independently developed by the Recipient without use of, or reliance upon, Confidential Information received from the Discloser. The Recipient shall not disclose or make available the Discloser’s Confidential Information to any third party (including without limitation by way of publishing), except to its employees, contractors, advisers, agents and investors, subject to substantially similar written confidentiality undertakings). Recipient shall take commercially reasonable measures, at a level at least as protective as those taken to protect its own Confidential Information of like nature (but in no event less than a reasonable level), to protect the Discloser’s Confidential Information within its possession or control, from disclosure to a third party. The Recipient shall use the Discloser’s Confidential Information solely for the purposes expressly permitted under this Agreement. In the event that Recipient is required to disclose Confidential Information of the Discloser pursuant to any Law, regulation, or governmental or judicial order, the Recipient will (a) promptly notify Discloser in writing of such Law, regulation or order, (b) reasonably cooperate with Discloser in opposing such disclosure, (c) only disclose to the extent required by such law, regulation or order (as the case may be). Upon termination of this Agreement, or otherwise upon written request by the Discloser, the Recipient shall promptly return to Discloser its Confidential Information (or if embodied electronically, permanently erase it), and certify compliance writing.

Notwithstanding anything in this Agreement to the contrary, the pricing and payment terms under this Agreement and the Order are confidential to Company, and Customer shall not disclose such Confidential Information to any third party (except its accountants and lawyers), without Company’ prior express written consent.

8. DISCLAIMERS. THE SERVICE, OUTPUT, AS WELL AS ANY OTHER GOODS AND SERVICES PROVIDED OR MADE AVAILABLE BY COMPANY OR ITS AFFILIATES HEREUNDER (COLLECTIVELY, THE “COMPANY MATERIALS“) ARE PROVIDED AND MADE AVAILABLE ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL DEFECTS. ALL ACCESS TO, USE OF, AND RELIANCE UPON, COMPANY MATERIALS IS AT CUSTOMER’S SOLE RISK (AND ACCORDINGLY CUSTOMER AGREES NOT TO USE OR RELY UPON THE COMPANY MATERIALS AS A SUBSTITUTE FOR PROFESSIONAL ADVICE).

ALL EXPRESS, IMPLIED AND STATUTORY CONDITIONS AND WARRANTIES (INCLUDING WITHOUT LIMITATION ANY IMPLIED CONDITIONS OR WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET POSSESSION, NON-INFRINGEMENT, OR QUALITY OF SERVICE, OR THAT OTHERWISE ARISE FROM A COURSE OF PERFORMANCE OR USAGE OF TRADE) ARE HEREBY DISCLAIMED BY COMPANY AND ITS LICENSORS. COMPANY DOES NOT MAKE ANY REPRESENTATION, WARRANTY, GUARANTEE OR CONDITION: (A) REGARDING THE EFFECTIVENESS, USEFULNESS, RELIABILITY, TIMELINESS, COMPLETENESS, OR QUALITY OF COMPANY MATERIALS; (B) THAT CUSTOMER’S USE OF COMPANY MATERIALS WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE; (C) REGARDING THE OPERATION OF ANY CELLULAR NETWORKS, THE PASSING OR TRANSMISSION OF DATA VIA ANY NETWORKS OR THE CLOUD, OR ANY OTHER CELLULAR OR DATA CONNECTIVITY PROBLEMS; OR (D) REGARDING THE SATISFACTION OF, OR COMPLIANCE WITH, ANY LAWS, REGULATIONS, OR OTHER GOVERNMENT OR INDUSTRY RULES OR STANDARDS. COMPANY WILL NOT BE LIABLE OR OBLIGATED IN RESPECT OF DELAYS, INTERRUPTIONS, SERVICE FAILURES OR OTHER PROBLEMS INHERENT IN USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS OR FOR ISSUES RELATED TO PUBLIC NETWORKS OR HOSTING PROVIDERS. COMPANY, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS ARE NOT INVESTMENT, RISK, TAX OR FINANCIAL ADVISORS, AND THE COMPANY MATERIALS ARE NOT INTENDED TO PROVIDE, AND SHOULD NOT BE CONSTRUED AS PROVIDING, ANY INVESTMENT, RISK, TAX OR OTHER FINANCIAL OR LEGAL ADVICE, OF ANY KIND.

9. LIMITATION OF LIABILITY

9.1.    EXCEPT FOR BREACHES OF CONFIDENTIALITY UNDER SECTION 7 (CONFIDENTIALITY), A BREACH OF THE SUBSCRIPTION, AND/OR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, IN NO EVENT SHALL EITHER PARTY, ITS AFFILIATES, SUPPLIERS, OR LICENSORS BE LIABLE UNDER, OR OTHERWISE IN CONNECTION WITH, THIS AGREEMENT, FOR:

1. • ANY CONSEQUENTIAL, INDIRECT, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES;
   • ANY LOSS OF PROFITS, BUSINESS, OPPORTUNITY, REVENUE, CONTRACTS, ANTICIPATED SAVINGS, OR WASTED EXPENDITURE;
   • ANY LOSS OF, OR DAMAGE TO, DATA, INFORMATION SYSTEMS, REPUTATION, OR GOODWILL; AND/OR
   • THE COST OF PROCURING ANY SUBSTITUTE GOODS OR SERVICES.

9.2.     THE COMBINED AGGREGATE LIABILITY OF COMPANY AND ALL COMPANY AFFILIATES UNDER, OR OTHERWISE IN CONNECTION WITH, THIS AGREEMENT SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID BY CUSTOMER UNDER THIS AGREEMENT IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE DATE GIVING RISE TO LIABILITY.

9.3.     THE FOREGOING EXCLUSIONS AND LIMITATION SHALL APPLY:

• • TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW
  • EVEN IF A PARTY HAS BEEN ADVISED, OR SHOULD HAVE BEEN AWARE, OF THE POSSIBILITY OF LOSSES, DAMAGES, OR COSTS;
  • EVEN IF ANY REMEDY IN THIS AGREEMENT FAILS OF ITS ESSENTIAL PURPOSE; AND
  • REGARDLESS OF THE THEORY OR BASIS OF LIABILITY, AND WHETHER IN CONTRACT, TORT (INCLUDING WITHOUT LIMITATION FOR NEGLIGENCE OR BREACH OF STATUTORY DUTY), MISREPRESENTATION, RESTITUTION, OR OTHERWISE.

10. INDEMNIFICATION

10.1. In the event a third party makes or institutes any claim, action, or proceeding against Customer alleging that Customer’s authorized access and use of the Service infringes such third party’s copyright or patent (an “Infringement Claim“), Company shall: (a) at its own expense, defend Customer against the Infringement Claim; and (b) indemnify and hold harmless Customer for any amount finally awarded against or imposed upon Customer (or otherwise agreed in settlement) under the Infringement Claim. As a condition to the foregoing, Customer agrees: (A) to provide Company with prompt written notice of the Infringement Claim; (B) to cede to Company full control of the defense and settlement of the Infringement Claim (except that any non-monetary obligation imposed on Customer under a settlement shall require Customer’s prior written consent, not to be unreasonably withheld, conditioned or delayed); (C) to provide Company with all information and assistance reasonably requested by Company; and (D) not to admit any liability under (or otherwise compromise the defense of) the Infringement Claim. Customer may participate in the defense of the Infringement Claim at Customer’s own cost and expense.

10.2. Company will have no liability under this Section (Indemnification) to the extent that the Infringement Claim is based on or results from: (i) a modification to the Service not made by Company; (ii) the combination of the Service with any third party product or service; and/or (iii) any Customer instructions or specifications.

10.3. Should the Service (in whole or in part) become, or in Company’s opinion be likely to become, the subject of an Infringement Claim, then Customer permits Company, at Company’s option and expense, to either: (x) obtain for Customer the right to continue using the Service (or part thereof); or (y) replace or modify the Service (or part thereof) so that it’s use hereunder becomes non-infringing; provided, however, that if (x) and (y) are not, in Company’s opinion, commercially feasible, Company may terminate this Agreement upon written notice to Customer.

10.4. This Section represents Company’s sole liability, and Customer’s sole remedy, for any Infringement Claim. Company’s combined aggregate liability under this Section (Indemnification) shall not exceed ten (10) times the amounts actually paid by Customer to Company under this Agreement.

11. TERM AND TERMINATION

11.1. Term. This Agreement commences on the Effective Date and, unless terminated in accordance herewith, shall continue in full force and effect until for the duration of the Subscription Term (the “Initial Subscription Term“). The Order and Subscription Term shall automatically renew for successive Subscription Terms of equal length (each, a “Renewal Subscription Term“, and together with the Initial Subscription Term, the “Term“), subject to mutual agreement on the applicable Subscription Fees for the Renewal Subscription Term, unless either Party notifies the other Party in writing of its intent not to renew the Order, not less than ninety (90) days prior to the expiration of the then-current Subscription Term.

11.2. Termination for Breach. Each Party may terminate this Agreement immediately upon written notice to the other Party if the other Party commits a material breach under this Agreement and, if curable, fails to cure that breach within sixty (60) days after receipt of written notice specifying the material breach (except that for payment defaults, such cure period will be seven (7) days).

11.3. Termination for Bankruptcy. Each Party may terminate this Agreement upon written notice to the other Party upon the occurrence of any of the following events in respect of such other Party: (a) a receiver is appointed for the other Party or its property, which appointment is not dismissed within sixty (60) days; (b) the other Party makes a general assignment for the benefit of its creditors; (c) the other Party commences, or has commenced against it, proceedings under any bankruptcy, insolvency or debtor’s relief Law, which proceedings are not dismissed within sixty (60) days; or (d) the other Party is liquidating, dissolving or ceasing normal business operations.

11.4. Effect of Termination; Survival. Upon termination of this Agreement for any reason: (a) the Subscription shall automatically terminate, (b) Customer shall cease all access and use of the Service thereunder, and (c) Customer shall (as directed) permanently erase and/or return all Confidential Information of Company in Customer’s possession or control. Following termination, all outstanding Fees and other charges that accrued as of termination, which become immediately due and payable, and if necessary Company shall issue a final invoice therefor. Sections 6 (Ownership) through 12 (Miscellaneous) shall survive termination of this Agreement and any Order, as shall any right, obligation or provision that is expressly stated to so survive or that ought by its nature to survive. Termination shall not affect any rights and obligations accrued as of the effective date of termination.

12. MISCELLANEOUS

12.1. Entire Agreement and Amendments. This Agreement (and its annexes) represents the entire agreement of the Parties with respect to the subject matter hereof, and supersedes and replaces all prior and contemporaneous oral or written understandings and statements by the Parties with respect to such subject matter. In entering into this Agreement, neither Party is relying on any representation or statement not expressly specified in this Agreement. This Agreement may only be amended by a written instrument duly signed by each Party. The section and subsection headings used in this Agreement are for convenience only. This Agreement may be executed in counterparts each of which will be considered an original, but all of which together will constitute one and the same instrument.

12.2. Assignment. This Agreement may not be assigned, in whole or in part, by either Party without the prior express written consent of the other Party; except, however, that either Party may, upon written notice, assign this Agreement in whole to (a successor in connection with a merger, consolidation, or acquisition of all or substantially all of the assigning Party’s assets or business relating to this Agreement. Any prohibited assignment will be null and void. Subject to the provisions of this Section (Assignment), this Agreement will bind and benefit each Party and its respective successors and assigns. Furthermore, any Company obligation hereunder may be performed (in whole or in part), and any Company right (including invoice and payment rights) or remedy may be exercised (in whole or in part), by an Affiliate of Company.

12.3. Governing Law; Jurisdiction. This Agreement shall be governed by, and construed in accordance with, the laws of the State of Israel, without regard to any conflicts of laws rules or principles. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement and is hereby disclaimed. Any claim, dispute or controversy between the Parties will be subject to the exclusive jurisdiction and venue of the courts located in Tel Aviv, Israel, and each Party hereby irrevocably submits to the personal jurisdiction of such courts and waives any jurisdictional, venue, or inconvenient forum objections to such courts. Notwithstanding the foregoing, each Party may seek equitable relief in any court of competent jurisdiction.

12.4. Severability. If any provision of this Agreement is held by a court of competent jurisdiction to be illegal, invalid or unenforceable, then: (a) the remaining provisions of this Agreement shall remain in full force and effect; and (b) such provision will be ineffective solely as to such jurisdiction (and only to the extent and for the duration of such illegality, invalidity or unenforceability), and will be substituted (in respect of such jurisdiction) with a valid, legal and enforceable provision that most closely approximates the original legal intent and economic impact of such provision.

12.5. Publicity. Company may use Customer’s name and logo on Company’s website and in its promotional materials to state that Customer is a customer of Company. Customer agrees to reasonably cooperate with Company in the creation and promotion of two (2) testimonials to be used in Company’s external communications (such as via its website).

12.6. Waiver and Remedies. No failure or delay on the part of either Party in exercising any right or remedy hereunder will operate as a waiver thereof, nor will any single or partial exercise of any such right or remedy preclude any other or further exercise thereof, or the exercise of any other right or remedy. Any waiver granted hereunder must be in writing, duly signed by the waiving Party, and will be valid only in the specific instance in which given. Except as may be expressly provided otherwise in this Agreement, no right or remedy conferred upon or reserved by either Party under this Agreement is intended to be, or will be deemed, exclusive of any other right or remedy under this Agreement, at law, or in equity, but will be cumulative of such other rights and remedies.

12.7. Relationship. The relationship of the Parties is solely that of independent contractors, neither Party nor its employees are the servants, agents, or employees of the other, and no exclusivities arise out of this Agreement. Nothing in this Agreement shall be construed to create a relationship of employer and employee, principal and agent, joint venture, partnership, association, or otherwise between the Parties. Neither Party has any authority to enter into agreements of any kind on behalf of the other Party and neither Party will create or attempt to create any obligation, express or implied, on behalf of the other Party.

12.8. Force Majeure. If any performance (excluding payment obligations) under this Agreement by either party is prevented, hindered, or delayed by reason of an event of Force Majeure (defined below), the party so affected shall be excused from such performance to the extent that, and for so long as, performance is prevented, interrupted, or delayed thereby, provided that such party so affected shall promptly notify the other party of the occurrence of such event. If and when performance is resumed, all dates specified in this Agreement and/or in any purchase orders accepted pursuant to this Agreement shall be automatically adjusted to reflect the period of such prevention, interruption, or delay by reason of such event of Force Majeure. For purposes of this Agreement, an event of Force Majeure shall be defined as: (a) fire, flood, earthquake, explosion, pandemic or epidemic (or similar regional health crisis), or act of God; (b) strikes, lockouts, picketing, concerted labor action, work stoppages, other labor or industrial disturbances, or shortages of materials or equipment, not the fault of either party; (c) invasion, war (declared or undeclared), terrorism, riot, or civil commotion; (d) an act of governmental or quasi-governmental authorities; (e) failure of the internet or any public telecommunications network, hacker attacks, denial of service attacks, virus or other malicious software attacks or infections, shortage of adequate power or transportation facilities; and/or (f) any matter beyond the reasonable control of the affected party. Notwithstanding the foregoing, Customer shall not be entitled to use, or rely on, this Section (Force Majeure) in connection with any Customer breach of the Subscription and/or Company’s Intellectual Property Rights. For the avoidance of doubt, any problems relating to hosting of the Service by a third party is beyond the reasonable control of Company.

12.9. Notices. All notices or other communications provided for in connection with this Agreement shall be in writing and shall be given in person, by courier, by facsimile, email, or by registered or certified mail, postage prepaid, addressed as set forth above. All notices and other communications delivered in person or by courier service shall be deemed to have been given as of one business day after sending thereof, those given by facsimile transmission with confirmation or receipt shall be deemed to have been given as of the date of transmission thereof (provided that such date is a business day in the country of receipt and if not, the next business day), and all notices and other communications sent by registered mail shall be deemed given three (3) days after posting. Notices sent by email shall be deemed received upon receipt of such email.

Appendix A – Service Levels

1. Agreement. These Service Levels (“Service Levels“) are referenced in the Service Subscription Agreement (“Agreement“) entered into between Company and Customer. All capitalized terms used but not defined in these Service Levels will have the meanings ascribed to such terms in the Agreement.

2. Availability. For the duration of the Agreement, Company will use commercially reasonable efforts to ensure that the Service is available for access and use in accordance with the Agreement at an annual Uptime Percentage (defined below) of at least 99.9%, as measured over a one (1) year Subscription Term.

3. Definitions. All capitalized terms used in these Service Levels without definition shall have the meaning ascribed to them in Subscription Agreement. In addition, the following definitions shall apply to these Service Levels:

• • “Downtime” means the total time within a Measured Period during which the Service is inoperable or inaccessible.
  • “Measured Period” means the total number of minutes in the applicable one (1) year Subscription Term.
  • “Scheduled Downtime” means any Downtime (a) of which Customer is notified at least three (3) days in advance, or (b) during a standard maintenance window, as published by Company from time to time. In either of the foregoing two situations, Company will use commercially reasonable efforts to ensure that the Scheduled Downtime falls between the hours of Thursday 00:00 and Sunday 07:00 Israel time.
  • “Uptime” means the total period in minutes during which the Service is available for access and use during a Measured Period.
  • “Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:

Uptime Percentage = X / (Y – Z) × 100

Where:

X = Uptime

Y = Measured Period

Z = The duration (in minutes) of any Exclusions during the applicable Measured Period

4. Exclusions.

4.1.    Company’s obligations hereunder are based on and subject to the Customer: (i) complying with the terms and conditions of the Agreement, including these Service Levels; (ii) complying with Company’s instructions, if any, for performing any corrective action; and (iii) maintaining the connectivity to the Internet, as well as creating and maintaining firewall definitions and opening required ports that permit access to the Service.

4.2.    The following shall not be considered within the calculation of Uptime: (i) Scheduled Downtime; (ii) backups of the Service; (iii) Service unavailability that is attributable to: (a) causes beyond Company’s reasonable control, such as a force majeure event, or the performance of any third party hosting provider or communications or internet service provider; (b) Customer’s failure to perform any obligation under the Agreement that affects the performance of the Service; (c) any actions or omissions of the Customer or any third party acting on its behalf; and/or (d) Customer’s or any third party’s equipment or software; (iv) Service unavailability caused by the suspension and termination of Customer’s right to use the Service in accordance with the Agreement; and (v) separate instances of Service unavailability of less than 5 (five) minutes duration each (collectively, “Exclusions“).